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Terms of use

Welcome to the Doves Farm Website

These Terms and Conditions and our Privacy Policy govern your use of the Dovesfarm.co.uk website and your relationship with Dovesfarm.co.uk (Doves Farm Foods Ltd). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions and/or our Privacy Policy, please do not register for or use the Dovesfarm.co.uk site. Please note that to use any of the services provided on the Dovesfarm.co.uk site you are required to register as an authorised user on the site.

Making a Purchase

Making a purchase could not be easier. Browse through our product catalogue, click on any items that you wish to buy, select the quantity and add to the basket. After you have finished selecting, click on “Check Out” at the top right of the screen to continue. You will then be asked a few details that are required to satify your order.

We accept Visa (including electron), Mastercard, Delta, JCB and Solo cards. We are now accepting Maestro (previously called Switch) that provides the extra 3D secure facility.  We deliver within the UK and Europe. Orders from outside the UK and Europe may be possible by special arrangement, so please email if you would like to know if we can deliver to your region or country.

All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

The “Confirmation” stage sets out the final details of your order. Please note that this email is not an order confirmation or order acceptance from Doves Farm Foods. Following this, we will send you an acknowledgement email detailing the products you have ordered.

Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to our “Returns and Refunds” policy).

We do not file details of your order for you to track or subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records.

Delivery

This website is only for delivery of products to customers within the UK and Europe.

Free delivery for all mainland UK orders over £30 and under 30kg, unless otherwise stated.

UK orders below £30 carry a delivery charge according to the value and weight of the goods.

 

Amount (£) Additional Postage Cost (£)*
5.00 – 9.99 6.50
10.00 – 14.99 6.00
15.00 – 19.99 5.50
19.99 – 29.99   5.00
+ 30.00 Free
*Heavy orders (30kg or over) will incur a surcharge of £5.55 (per 30 kg).

Saturday delivery options

If you chose a Saturday delivery the parcel will be deliverred the next Saturday from dispatch of the order. The cost for a Saturday delivery is £12 per parcel.

Delivery before 12:00 noon
 

This delivery option is deliverered to the delivery address before 12:00 noon. The cost is £7.

Delivery to The Highlands & Islands of Scotland The Isle of Man, The Isles of Scilly, The Channel Islands and Northern Ireland
 

There will be a charge per parcel of £13.00 to deliver to the Highlands & Islands of Scotland, The Isle of Man, The Isles of Scilly, The Channel Islands and £10 for Northern Ireland.

To track your order find your tracking code in your account, then follow the link to the Parcelforce website to track parcel.

Delivery Limitations

We aim to dispatch your order within 2 working days however please allow 5 working days for arrival. Deliveries are sent with a carrier on a "before close of work" basis which means that your order should generally arrive with you before 5.30pm on the day we have indicated.

Doves Farm shall be under no liability for any delay or failure to deliver the products within estimated timescales. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

In the unlikely event that an order is lost, damaged, delayed or faulty we won't be able to cover for any damages or losses beyond that of replacing the goods. Please let us know of any problem, as soon as you become concerned and within 24 hours of delivery for damage or faulty goods.

If you leave an instructions for the courier where to leave parcel if you are not at home without signing for it you immediately waive your right to compensation if the item is damaged or stolen as it isn't possible to guarantee its integrity after delivery.

This website is only for delivery of products to customers within the UK and Europe. All goods must be signed for by an adult aged 18 years or over on delivery.

Marketing Materials

We may from time to time at our discretion send you relevant Marketing literature. 

Payment

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

The price you pay is the price displayed on this website at the time we receive your order.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Payment can be made by any method specified in How to use this website. For information about secure online ordering see Security.

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices are shown in £ sterling and exclude VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated.

Out of stocks 

If an item is not in stock when we process your order we will process the remaining items so that we get your order to you as soon as possible. If an item isn’t in stock it will need to be the subject of a fresh order which complies with all our terms and conditions.

Returns and refunds

Doves Farm are committed to making high-quality produce that we’re sure you will enjoy. Please make sure that you check your items carefully before they are purchased. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.

Upon a successful order you will receive an order acknowledgement email. When your order is accepted you will then receive another email confirming your order. You are able to cancel your order via email at any point, until it has been confirmed by a confirmation email.

In the unlikely event that there is something wrong with the product please visit the FAQ Page.

Product Information

Product information, dietary flags, photographs, and pack sizes are all for illustrative purposes and general advice. Though we believe them to be correct they cannot be guaranteed. From time to time recipes, packaging, dietary classifications and ingredients vary and change and we may not always be as up to date as we would like them to be, so please always check the details on the packaging before using. It is especially important to check suitability for special diets and if there is a possibility of an allergic reaction.

Products sold through our internet shop are sold according to the description on the website and without a certificate of conformance,

Customers must take the necessary tests to ensure that products are suitable for their manufacturing requirments rather than relying on information supplied.

Please contact your doctor directly if you have any doubts concerning the nature of product ingredients or if you suspect that you may be allergic to the ingredients.

We will endevour to dispatch our products with a good shelf life however if shelf life is a concern then please contact us, prior to purchase, to establish the what kind of shelf life we can provide.

Questions: Current Procedure, Contact Details, Refund Procedures

Doves Farm want to provide you with 100% satisfaction. If for any reason you are not entirely happy or wish to cancel your order just send us an email before your confirmation email is received. We will not be able to accept cancellation after this point due to our produce being perishable and in-line with the Distance Selling Regulations 2000. We will help to arrange return of the goods, if there is something wrong, on a case by case basis.

Doves Farm Distance Selling Regulations:

The Distance Selling Regulations 2000 are designed to protect customers who are not physically present with the seller at the time of purchase. If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store). This does not apply to, items that due to their nature cannot be returned; perishable goods (e.g. food, flowers and periodicals/magazines), items personalised or made to your specification; audio/video recordings or software that you have unsealed;

As such under the regulation once an order has been despatched cancelation or refund policy doesn’t apply as we only supply perishable goods, however, if a problem does arise, eg.an order isn’t wanted, Doves Farm will do what we can to appease our customers. If you have an Internet order query, please Email Customer services or call us on 01488 684 880.
(For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored).

Amendments:

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Registration:

Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see “Contact Us” for more information and full contact details).

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Privacy Policy

Under the principles of the Data Protection Act we need to inform you that we hold a record of all the details we need for setting you up and servicing you as a customer. This includes special delivery instructions and dietary requirements if applicable. This information may also be used as a basis for sending you information we think will interest you. Should you wish not to be included in this please tick the opt-out box at the point of ordering, but obviously we need the information on file to service you as a customer. If our records of your name, address, telephone number or any other special information are in any way inaccurate please let us know as we want to maintain up to date records.

We know that when you shop online, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure, and we will use our best endeavours to do that.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Cookies are small text files that web sites can send to your computer. A cookie can be thought of as your online ID card, which tells our site info about your order and user details. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to spread viruses, or get a user's e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.

English Jurisdiction

Our service to you is governed by and construed in all respects in accordance with the laws and courts of England. When shopping with us your statutory rights are protected.

International Use

Dovesfarm.co.uk makes no promise that materials on the Dovesfarm.co.uk site are appropriate or available for use in locations outside the United Kingdom, and accessing the Dovesfarm.co.uk site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

Third Party Websites

As a convenience to Dovesfarm.co.uk customers, the Dovesfarm.co.uk site includes links to other web sites or material which are beyond its control. Dovesfarm.co.uk is not responsible for content on the Internet or World Wide Web pages, or any other site outside the Dovesfarm.co.uk site.

Advertising and Sponsorship

Part of the Dovesfarm.co.uk site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Dovesfarm.co.uk site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

Recipes

All recipes on this website are property of Doves Farm Foods Ltd.
Although we have trialed and tested each recipe, we do not offer any guarantee of the quality of the results achieved by individuals who follow our recipe guidelines.

The stated dietary suitability of a recipe (“Special Attributes”) are subject to the suitability of the ingredients used by the individual.

Recipes submitted to us by visitors to the site using the “Add Your Own Recipe” form must be of that individual’s creation, and must not contravene any copyright or intellectual property laws. Once submitted, recipes become property of Doves Farm Foods.
The decision to add submitted recipes to the live listing of recipes on this site shall be made by Doves Farm Foods.

You will be fully responsible for your own acts and omissions arising out of your use of the recipes on this site and on the back of our packaging. To the fullest extent permitted by law, Doves Farm Foods shall not be held responsible or liable for any loss or damage arising out of your use of these recipes.

Recipes containing alcoholic ingredients are exclusively for the use of persons legally permitted to consume alcohol in the country where those recipes are utilised and should be enjoyed by such persons responsibly and in moderation only.

Use of Community Boards

Each community board on the Dovesfarm.co.uk site allows users to interact with each other via message boards, and other user forums. We advise you not to post or in anyway reveal any of your personal details on the community boards (for example, your address and telephone number).

You may not use the Community Boards for any of the following purposes:
 

  • Disseminating any unlawful, harassing, libellous, defamatory, racially offensive, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
  • transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
  • transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or "spam";
  • gaining unauthorised access to other computer systems;
  • interfering with any other person's use or enjoyment of the community boards;
  • making or transmitting or storing electronic copies of materials protected by copyright without the permission of the owner;
  • impersonating another person;
  • referring to specific website addresses outside of DovesFarm.co.uk; or
  • advertising

Doves Farm does not control the content placed on the community boards. However, Doves Farm reserves the right to refuse to post material, to remove material posted on the community boards and to contact you in the event that there are concerns about the content you have added to a community board. Doves Farm may review or edit the content of the community boards. The relevant content may be removed from the community boards. If we believe that any material placed on the community boards by you is unlawful we may contact the relevant authority.

Doves Farm makes no representations as to the validity of any opinion, advice, information or statement displayed on the message boards by third parties. You are solely responsible for the content of your messages posted on the message boards and the views expressed by individuals do not represent the views of Doves Farm.

You will be responsible for:

  • any claim by any third party that the use of the community boards by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
  • any claim by any third party that the use of the community boards by you infringes that third party's copyright or other intellectual property rights of whatever nature;
  • any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the community boards by you.

By submitting material you are granting Doves Farm a perpetual, royalty-free, non-exclusive licence to reproduce, modify, translate, make available, distribute and sublicense the material in whole or in part and in any form.

You will be responsible for our losses and costs resulting from your breach of these community boards terms and conditions.

DovesFarm.co.uk’s right to suspend or cancel your registration

Dovesfarm.co.uk may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Dovesfarm.co.uk site.
The suspension or cancellation of your registration and your right to use the Dovesfarm.co.uk site shall not affect either party's rights or liabilities.

Stockists Information

The details of retailers that stock our products is based on information supplied to us by these retailers. Although this list will be maintained and updated when possible, Doves Farm Foods Ltd accepts no responsibility for inaccurate or obsolete data in these listings.
The inclusion of a retailer’s details in this listing gives no guarantee that all products produced by us will be available from that business. You are advised to contact the seller to check which of our products they have available.
 

Doves Farm’s liability

The Dovesfarm.co.uk site is provided by Doves Farm without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

The Dovesfarm.co.uk site provides content from other Internet sites or resources and while Dovesfarm.co.uk tries to ensure that material included on the Dovesfarm.co.uk site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Dovesfarm.co.uk will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Dovesfarm.co.uk site. If Dovesfarm.co.uk is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  • incompatibility of the Dovesfarm.co.uk site with any of your equipment, software or telecommunications links
  • technical problems including errors or interruptions of the Dovesfarm.co.uk site
  • unsuitability, unreliability or inaccuracy of the Dovesfarm.co.uk site
  • inadequacy of the Dovesfarm.co.uk site to meet your requirements

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Dovesfarm.co.uk site.

Nothing in this paragraph applies to Dovesfarm.co.uk liability in respect of products sold through the Online Stores.

Nothing in these Terms and Conditions shall exclude Dovesfarm.co.uk liability for personal injury or death caused by its negligence.

Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order.

Miscellaneous

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and Dovesfarm.co.uk ignores this, Dovesfarm.co.uk will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
Dovesfarm.co.uk shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

The Dovesfarm.co.uk website is owned and operated by Doves Farm Foods Ltd, a company registered in England whose registered office is:

Doves Farm Foods Ltd
Salisbury Road
Hungerford
Berks
RG17 0RF
Registered in England with Company Number: 230 1391
VAT Number: GB 332 7976 33

Customer services on 01488 684 880.

We recommend you print out a copy of these terms and conditions for future reference.

If you have any questions regarding the Doves Farm website, please see the FAQ section for more information and full contact details.